Refund policy

Because each item is custom printed just for you, we're unable to accept returns for size or preference changes. If your item arrives damaged, misprinted, or defective, contact us within 14 days of delivery at hello@gooddogdepartment.com with your order number and a photo of the issue, and we'll arrange a free replacement or refund. To qualify, items must be unworn, unwashed, and in their original condition — we're unable to offer refunds or replacements for worn or washed items. Orders cannot be modified or canceled once production has begun (usually within a few hours of purchase)